At Collective Individuality Designs, we are dedicated to delivering high-quality digital products and services. Since all of our products are digital we cannot process returns or refunds. We may, at our discretion, issue a refund in specific situations, such as:

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Duplicate order: If you accidentally place a duplicate order, please contact our support team within 48 hours of your purchase. We will review the situation and, at our discretion, may issue a refund for the duplicate order. To ensure a smooth process, please provide the necessary order details (such as order numbers) when reaching out. 

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Technical Issues: If you encounter any technical issues with our digital products or services, we encourage you to contact our support team within 48 hours of your purchase. Our team is dedicated to assisting you and will make every effort to investigate and address the problem promptly.

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Please make sure to carefully review product descriptions before making a purchase to ensure it meets your needs and is compatible with your software. Refunds or replacements will be evaluated individually, based on the specifics of each case. Any refund granted will be at our discretion and may be adjusted to account for work already completed or any expenses we have incurred.

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Collective Individuality Designs also reserves the right to update or alter this return policy at any time, without prior notice. Any changes made will take effect immediately upon posting the updated policy on our website.

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If you have any questions, please feel free to reach out to us at contact@ci1designs.com and we’ll be happy to assist you!